Since our goal is to pack and ship out orders as quickly as possible, orders can only be cancelled within 6 hours of purchase. To cancel your order, please use our contact form (Contact Us) and select the ‘Cancel order’ subject. It’s also important to provide a correct order number, otherwise we can’t process your request to cancel. Requests without a correct order number will not be processed! Any payment for the order will be refunded to your original payment method. If you paid with a credit card, your card will be issued a refund. If you paid through PayPal, your PayPal account will be refunded. Important: Please keep in mind that if you cancel an order, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control.
You can request a refund or reshipment for ordered products if you do not receive them within the guaranteed time (50 business days), if you received the wrong item or if you cancel your order within 6 hours of purchase. If you do not want the product you have received, you can always return the item at your expense (the item must be unused) within 15 days and send us a working tracking code including the name of the shipping company, so we can track the return shipment. As soon as we received your package we will refund the product. Return address: Ceintuurbaan 18-8556, 8024 AA Zwolle, The Netherlands.
We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address), your order does not arrive due to exceptional circumstances outside our control (e.g. not picked up at the pick-up point, not cleared by customs, delayed by a natural disaster) or if you cancelled your order after 6 hours of purchase.
You can submit a refund request by filling out our contact form (Contact Us) and select the ‘Refund order’ subject. It’s also important to provide a correct order number, otherwise we can’t process your request to refund. You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired.